We always receive outstanding after-sales support from PrintSafe, whether it’s over the telephone or on-site visits. This plays an important part within our decision making when buying new equipment.
Knowledge of their products, reliability and our ongoing working relationship has kept us working with PrintSafe for many years.
The team at PrintSafe provided a very fast and efficient service when we had been let down by our usual supplier. We hired two printers from them which both arrived promptly and were installed by their technician who also trained our operators on how to use the machines.
The coders were great quality and never let us down or caused any issues in the four weeks we had them on hire, I wouldn’t hesitate in using PrintSafe in the future.
I’ve been involved in racing for numerous years in IndyCars, I have become accustomed to accurate well-made machines with product service to match. We changed our lines to PrintSafe printers. They are usually issue-free but when they are not, the most important thing to us is the speed of getting an engineer on site which allows us minimal downtime.
Our experience with PrintSafe was excellent from our first enquiry through to the follow up after delivery. We bought the machine to automate the printing of date codes onto our customers’ labels, rather than sticking labels on by hand. There was a clear cost benefit saving and pay back for the machinery was just over a year. The engineer who set up the machine and provided training was first-rate. I would happily recommend PrintSafe to any other business.
The training provided by PrintSafe was in depth and to a high standard. The training engineer was friendly and knowledgeable, and was more than happy to answer any questions over the period of the training. I personally really enjoyed the course as it gave me a really good insight into how the units work.
The fact that we are sourcing a second coder from PrintSafe says it all about how well they have looked after us. They have been fantastic.
We need a reliable printer that is easy for operators to use. We’re very happy with the alphaJET mondo and the service provided by PrintSafe.
We can achieve all of our production on one machine. When we made the decision to invest in the equipment, we knew that it would pay for itself in less than 6 months if it performed as we hoped – and it has.
I have been dealing with PrintSafe for three years, I cannot fault their service. When I bought my first printer, I encountered problems because I wanted it set up in an unconventional manner. The continued determination by the installation team to get my desired outcome was superb.