I’ve been involved in racing for numerous years in IndyCars, I have become accustomed to accurate well-made machines with product service to match. We changed our lines to PrintSafe printers. They are usually issue-free but when they are not, the most important thing to us is the speed of getting an engineer on site which allows us minimal downtime.
Our experience with PrintSafe was excellent from our first enquiry through to the follow up after delivery. We bought the machine to automate the printing of date codes onto our customers’ labels, rather than sticking labels on by hand. There was a clear cost benefit saving and pay back for the machinery was just over a year. The engineer who set up the machine and provided training was first-rate. I would happily recommend PrintSafe to any other business.
The training provided by PrintSafe was in depth and to a high standard. The training engineer was friendly and knowledgeable, and was more than happy to answer any questions over the period of the training. I personally really enjoyed the course as it gave me a really good insight into how the units work.
I would be completely happy to recommend PrintSafe, both for the service they provide as well as the simplicity and reliability of the machine. I had a situation recently where a retailer’s artwork was delayed in coming in to us. PrintSafe made sure we had an engineer on site with us on the day we needed them to set the programme up and check that the sleeves were going through properly. They are proactive and I really appreciate that in the ever changing environment we operate in.
The fact that we are sourcing a second coder from PrintSafe says it all about how well they have looked after us. They have been fantastic.
We need a reliable printer that is easy for operators to use. We’re very happy with the alphaJET mondo and the service provided by PrintSafe.
We can achieve all of our production on one machine. When we made the decision to invest in the equipment, we knew that it would pay for itself in less than 6 months if it performed as we hoped – and it has.
We are really impressed by the sleeve coding system and the cost-saving and operational benefits. PrintSafe worked quickly to get a system in place for us and have continued to support us allowing us to focus on delivering high quality products to our customers.
Having used a competitor previously, we looked to changing our printing & coding machinery. PrintSafe were confident from the very first consultation they could support our needs. We had initially purchased 6 units with a view to reviewing this in the coming months. We have since purchased another 3 newer models. We have had excellent support on the phone, email & onsite service.
I have been dealing with PrintSafe for three years, I cannot fault their service. When I bought my first printer, I encountered problems because I wanted it set up in an unconventional manner. The continued determination by the installation team to get my desired outcome was superb.