PrintSafe Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.printsafe.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
1. Information about us
Our Site (https://www.printsafe.co.uk) is owned and operated by PrintSafe Ltd, a limited company registered in England under company number 5841037. Registered address: 4 Latimer Street, Romsey, Hampshire SO51 8DG.
Main trading address: Unit 4, Old Dairy Buildings, Lower Norton Farm, Winchester SO21 3NE.
VAT number: 884 9995 29
Data Protection Officer: Theresa Turner, Director.
Email address: [email protected].
Telephone number: 01962 761761.
2. What this policy covers
3. What is personal data?
Personal data is defined by the UK General Data Protection Regulation (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
4. Your rights
Under the GDPR, you have the following rights, which we will always work to uphold:
The right to access the personal data we hold about you. Part 11 will tell you how to do this.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 12 to find out more.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 12 to find out more.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 12.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
5. What personal data we collect
Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data:
Information about your preferences and interests;
Business IP address for page visit tracking;
Web browser type and version;
A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;
No personal details such as your name, address, telephone number or e-mail address are collected from this website unless you provide them voluntarily (e.g. by completing a contact request form or submitting a comment), or legal regulations on the protection of your data allow such collection.
If you complete an information request or contact form, or contact PrintSafe Ltd by some other means, your personal data will be saved by PrintSafe and passed to the relevant department so that it can be used to answer your request or review your application.
Visitor comments may be checked through an automated spam detection service
6. How we use personal data
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for the following purposes:
Supplying products and/or services to you. Your personal details are required in order for us to enter into a contract with you.
Personalising and tailoring our products and/or services for you.
Communicating with you. This may include responding to emails, mail, calls or website form submissions from you.
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, or post with information, news, and offers on our products, services and events. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications Regulations (PECR), and you will always have the opportunity to opt-out by sending an email to [email protected].
7. How long we will keep your personal data
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
Until such time as the data is no longer required/valid for legitimate business interests
If you leave a comment, the comment and its metadata re retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue
8. How and where we store or transfer your personal data
We will only store or transfer your personal data within the UK.
9. How we share personal data
We may sometimes contract with third parties to supply certain products and/or services. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.
10. Can you withhold information?
You may access most areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
11. How you can access your personal data
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 12.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
12. How you can contact us
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Theresa Turner
Email address: [email protected].
Telephone number: 01962 761761.
Postal Address: Unit 4, Old Dairy Buildings, Lower Norton Farm, Norton, Sutton Scotney, Winchester, SO21 3NE.
14. How we use IP Tracking
We use IP tracking technology to identify businesses (fixed IP addresses only) visiting our website and the pages that are visited. This information helps us analyse web traffic to allow us to make improvements to the website for business visitors.
15. How we use Heat Mapping
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.